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Training brief

What the training actually covers.

A short brief for founders and team leads. It explains exactly what we teach, how a session runs, who should attend and what your team walks away with — so you can decide in a few minutes.

Format
Live, virtual
Length
60–90 minutes
Best size
5–30 people

The curriculum

  • Workplace communication

    How teams write, speak and escalate internally — clarity, tone, timeliness and follow-through.

  • Email, Slack & messaging etiquette

    Structuring written updates, response expectations, and sounding professional without sounding stiff.

  • Meetings & professional presence

    Preparation, contribution, camera and call etiquette, and how to run a meeting that respects everyone's time.

  • Feedback & difficult conversations

    Giving and receiving feedback, disagreeing well, and repairing after friction.

  • Customer & client etiquette

    How the team handles customers, partners and international clients — including bad news and delays.

  • Global workplace culture

    The unwritten rules of working across time zones, cultures and borders.

  • Boundaries & workplace behaviour

    Respect, accountability and healthy professional boundaries inside a fast-moving team.

  • Representing your startup

    Helping every team member understand that they are the company in every interaction.

How a session runs

  • 0–10 minFraming: why communication becomes reputation as a startup scales.
  • 10–35 minCore session: the workplace standards framework, with live examples.
  • 35–60 minApplied practice: real scenarios drawn from your team's own challenges.
  • 60–90 minQ&A, team commitments and a short written recap of what to change first.

What your team leaves with

  • A shared vocabulary for how your team communicates internally and externally
  • Written standards for email, messaging and meetings your team can adopt immediately
  • A short read on where communication is currently costing you trust or time
  • Practical recommendations for the founder and team leads

Interested in a session?

Tell us about your team and what's getting in the way. We'll come back with a proposed session shaped around it.

Start a conversation